Refund Policy

At RAZO US we want you to be completely happy with your shoes. If something is not right, you have 30 days from the day your order is delivered to request a return or an exchange.

Eligibility

• Items must be unworn outdoors, clean, and in the same condition you received them.
• Shoes must be returned in their original box, with all tags and packaging.
• Socks are not returnable once opened, for hygiene reasons.
• A proof of purchase, such as your order number, is required.

How to start a return

Email us at care@razo-us.com with your order number and the item you want to return. Once your request is approved, we will send you return instructions and a prepaid shipping label. Parcels sent back without an approved request cannot be accepted.

Size exchanges

If your shoes do not fit, we are happy to exchange them for another size, subject to availability. Request the exchange through the same process and tell us the size you need.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we will make it right at no cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.

Contact

RAZO FOOTWEAR LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States
Email: care@razo-us.com