Return Policy

Papparazo Refund & Exchange Policy – 30 Days
At Papparazo, we are committed to providing you with a shopping experience that is smooth, secure, and risk-free. If for any reason you are not completely satisfied with your purchase, we will make it right — refunds and exchanges are available within 30 days, no questions asked.

1. Easy 30-Day Returns & Refunds
You have 30 days from the date you receive your order to request a refund or exchange.
We believe in hassle-free returns, so your request will be processed promptly and fairly.

2. Eligibility for Refunds or Exchanges
To keep the process simple and ensure product quality for all customers, returned items should be:

In the same condition you received them (unworn, unused, undamaged)

With original tags still attached and in the original packaging

Accompanied by a receipt or proof of purchase

3. How to Start a Return or Exchange
Contact our support team at support@papparazo.com with your order number.

We will provide you with:

A prepaid return shipping label

Simple instructions for returning your order

Please do not send items back without contacting us first, as this may delay processing.

4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered:

We will arrange for a replacement or full refund at no extra cost to you

5. Refund Timeline
Once your return is received and inspected, we will confirm approval.

Approved refunds will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take a few extra days for the funds to appear.

If more than 15 business days have passed since your refund was approved, please contact us.

6. Exchanges
If you’d like to exchange your item for a different size or style:

We’ll process your exchange quickly

A small shipping fee may apply depending on your location

7. EU 14-Day Cooling-Off Period
For orders shipped into the European Union, customers also have a legal right to cancel or return an order within 14 days for any reason.
This right applies in addition to our 30-day return policy.

8. Items That Cannot Be Returned
Gift cards

Sale items

Custom or personalized products

Perishable goods, hazardous materials, or flammable liquids

9. Additional Notes
Orders cannot be cancelled solely due to minor shipping delays during busy seasons, though we always work to dispatch orders as quickly as possible.

Our policies are clearly stated before checkout to ensure transparency and avoid misunderstandings.

We’re Here to Help
Our customer service team is always available to assist you at support@papparazo.com.
At Papparazo, we believe in building long-term trust with our customers through clear, fair, and customer-first policies.

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Return Policy