Return Policy

Returns and Exchanges Policy

 

97.9% of our orders are true to size, and the vast majority of our customers are fully satisfied with their purchase. Our shoes are carefully designed, tested, and worn daily by real customers which is why most people keep them from the first try.

 

If for any reason you decide the shoes are not for you, simply contact us at
📧 support@razo-us.com

and we will arrange a pickup within 24 to 48 hours. Once the return is processed, a refund will be issued to your original payment method, with no unnecessary steps or back-and-forth.

 

All orders are shipped confidentially, with discreet packaging and no external product identifiers, ensuring your privacy at all times.

 

Conditions for Returns and Exchanges
To ensure a smooth return or exchange, items must be:

Unused and undamaged

With all original tags attached

In the original packaging

 

Size Exchanges

If you need a different size, exchanges are simple and fast.

We offer reduced shipping fees of 14 USD for size exchanges, and our team will assist you until the process is completed smoothly.

 

 

 

By placing an order, you confirm that you have read and accepted this policy. It is clearly displayed before checkout to ensure transparency and clarity.

 

If you need any assistance at any point, our customer support team is always available:

 

📧 support@razo-us.com